66 OCTOBER 2025 | INTHEVUE.COM { b y M a d e l i n e C o m e r } SMALL BUSINESS Feature Purchase Appliances, Inc. WHEN PURCHASE APPLIANCES opened in 2018, they had one goal in mind; to raise the standard of customer service in the appliance industry. After years of watching friends and their community struggle with what they called the mediocrity of customer service in the market, they decided it was time for something different. Their vision was simple but bold - to create a local store where people could find reliable appliances and honest answers, backed by care and respect - a vision that they still carry with them today. “Customer service needs to be a bigger priority,” Brent said, reflecting on why they launched the business. That belief still serves as the heartbeat of Purchase Appliances today. The store offers both new and used appliances, giving customers choices to fit every budget and situation. They are also the only business in town that sells Speed Queen washers and dryers, known for their durability, along with the full line of GE appliances. In addition to the essentials, like washers, dryers, refrigerators, and ovens, they also carry outdoor appliances, kitchen cookware, and even some lift chairs. For many customers, this wide selection has made Purchase Appliances the place to go to get their questions answered. But it isn’t just the products that set them apart. The owners point to the people who keep the store running day in and day out. “We make sure our crew gets the recognition they deserve,” they emphasized. They describe their staff as kind, hardworking, and completely dedicated to making sure customers feel valued. From sales staff, to delivery crews, to their furry mascots, Waylan and Malik, the team embodies the same philosophy the owners built the store on, and that’s treating people with respect and making service a priority. Their technicians play a vital role in that mission. In a field where technology is constantly changing, the Purchase Appliances team works hard to stay on top of new developments. Washers, dryers, and refrigerators today often come with smart Allen Buchanan, Allen Damron, and Brent Haire
